Refund & Returns Policy

Refund & Returns Policy

Peptide Source Hub focuses on export coordination for wholesale and factory-direct orders. Please review the policy below before confirming payment.

Order Changes & Cancellations

  • Cancellations may be accepted before an order is dispatched or placed into confirmed preparation.
  • Once a parcel is dispatched, the order cannot be canceled.

Returns

  • Due to the sensitive nature of our products, returns and exchanges are generally not accepted.
  • Exceptions may apply in cases of verified quality concerns, shipping damage, or customs-related detention (case assessed with supporting evidence).

Resolution Options

  • After verification, we may offer a refund or reshipment depending on the situation and routing outcome.
  • Please keep packaging, photos, and tracking information to support verification.

How to Request Support

  • Email us with your order details and supporting evidence (photos, tracking screenshots, or carrier notes).
  • Once confirmed, we will reply with the next steps and the resolution method.

Important Notes

  • Claims should be submitted as soon as possible after delivery updates or issue discovery.
  • Refund handling time depends on the payment method and settlement network.

Contact

Compliance

For laboratory research only. Products are not labeled for medical use.

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